Underwriting Careers at Industry Leaders

Discover your next underwriting adventure with friends of Kalepa and leaders in commercial insurance

Underwriting Service Operations Team Lead (REMOTE)

Arch Capital Group

Arch Capital Group

Kansas City, MO, USA
Posted on Friday, May 31, 2024

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.


  • Manage Underwriting Service Operations team that support assigned underwriting product lines with focus on meeting production levels, service level agreements, and other performance metrics
  • Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
  • Effectively resolve escalated customer service issues
  • Effectively perform Underwriting Service tasks for Warranty and Lenders products on more complicated assigned accounts while meeting all service standards and expectations
    • Process data files for complex customers
    • Calculate advanced commissions
    • Run and peer review contingent commission calculations
    • Oversee monthly premium and error report tracking
  • Ensure operational activities within team remain on time and within agreed upon workflows
    • Lead monthly and quarterly premium close processes
    • Support agency audit process
    • Manage various lockbox and reporting processes for corporate finance and compliance
  • Contribute to the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
  • Work to continuously improve the efficiency of daily processes in support of utilizing LEAN management systems
  • Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
  • Provide training and guidance to team members in support of talent development to drive deep knowledge and opportunities for career pathing
  • Be supportive while helping lead team through change and transformation efforts
  • Effectively leverage labor arbitrage to drive scalability
  • Partner with cross-functional support teams to help meet service levels
  • Assist in identifying IT related issues impacting workflow and production when possible
  • Accountable for identifying, escalating, and responding to any Compliance related issues

Required Skills:

  • Strong working knowledge of assigned insurance coverages, particularly in Warranty and Lenders’ products as well as the associated underwriting units
  • Positive attitude and excellent communication with internal and external partners
    • Customer-focused
    • Collaborative and team-oriented
    • Skilled in conflict management and business process change management
  • Excellent organizational skills and ability to identify process gaps and efficiency opportunities
    • Strong continual improvement mindset and ability to utilize LEAN management systems
  • Strong team management and leadership skills
  • Self-directed showing personal accountability and sense of urgency
  • Strong analytical and problem solving ability
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Education & Experience:

  • Bachelor’s Degree preferred and/or Industry designation
  • 2+ years experience in an operations management position
  • 5-7 years insurance industry experience

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.