JOB ENVIRONMENT :

Our mission at AXA is to empower people to live a better life. We must move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration.

The most powerful levers to achieve this can be summarized as Innovation and Execution and will drive all Operations teams. Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization.
• Support and foster innovation across AXA in a close alignment and teaming with Group Business Innovation.
• Embed simplicity and empowerment in our day-to-day working

PRESENTATION OF THE CONTEXT AND TEAM

The Cloud Global Products business unit is the catalyst of Cloud Adoption and industrialization among AXA Group. Its mandate is to accelerate AXA’s digital transformation through:

• Delivering end to end cloud products and platforms solutions integrating AXA design and Security standards (IaaS, PaaS)
• Developing and leveraging an expertise-oriented strategy (Competency Centers)
• Driving the IT transformation program of AXA Group (ATLAS)
• Controlling and improving the cloud business performance at AXA level (Cloud Business Office)
• Integrating cloud products in the local context of AXA entities (Cloud Broker)

The Cloud Broker department mandate is to lead and secure the integration of AXA GO cloud products in the local context of AXA business entities. The team plays a key role located between AXA Entities that need to understand, adopt, and operate AXA GO Products on one side. And on the other side, Cloud Products teams that design and provide those solutions.

The Cloud Broker mandate covers the following activities:

• Partner with and Advice AXA entities as the Key point of contact to select the relevant cloud solutions to answer their needs.
• Provide expertise to support AXA entities’ cloud platforms (IaaS, PaaS accounts and subscriptions management, DevOps & CICD pipelines)
• Integrate AXA cloud products in the local entities’ context, performing “end to end” products’ technical onboarding, managing the organization and financial impacts.
• Provide consultancy and project support to AXA entities for delivering their business projects.
• Create value to support the delivery of ATLAS program 2022-25
• Ensure the adequate governance with AXA entities to measure, optimize and bill the cloud consumption (FinOps) in collaboration with the Cloud Business Office

POSITION & MISSION:

Reporting to the head of Cloud Broker in Cloud Business Unit, the lead of cloud broker XL market oversees the relationship with AXA entities in supporting them with their cloud transformation strategy, projects delivery execution and securing the operating model of their platforms to reach the quality of service required by their business lines.

Leading an international team of local cloud brokers fronting AXA entities located in Europe and Latin America the lead of cloud broker XL market empowers the members in his team to support AXA entities on their cloud adoption roadmap.

His main mandate is to promote AXA group cloud products adoption by AXA entities and ensure the most efficient usage of cloud solutions to AXA entities. He will engage to continuously improve the relationship between Axa entities and the cloud products by managing the local Cloud Product Business Partners in Europe and Latin America.

The lead of cloud broker XL market:

• Managing AXA GO cloud broker teams in Europe (except France) and Latin America (solid line) and AXA entities cloud brokers in Italy (dotted line) and supporting the Head of Cloud Brokers to develop a clear sourcing strategy.
• Supporting the delivery and realizing the support of AXA entities cloud platforms.
• Supporting the delivery of ATLAS program.
• Implement agile practice to improve the time to market for business enablement.
• Delivering cloud consultancy and project management capacities to AXA entities for their business and cloud projects.
• Supporting a transversal team capability to support the entities technical onboarding and cloud migrations.
• Supporting the monitoring and the billing of AXA entities cloud products consumption and building a strong FinOps role together with the Global FinOps Team and the Cloud Business Office.
• Find synergies in the technical areas and implement solutions to use it with the local Cloud Broker teams.
• Define contacts within the team for the GO products to keep the teams up to date with the progress of these products (Product CB Partner/Specialist)
• Increase the relationship between Cloud Broker team, Market teams and Axa entities, supporting the AXA entities with the challenges of Atlas program
  • Involving all the stakeholders in the Operating Model Framework to secure the delivery of ATLAS. Supporting AXA Go as an entity in their Atlas journey.
  • Reinforce the relationship with Market-, Country Heads. Working closely together with the Local Team members in case of issues or escalations.
    • AXA entities Business App owners and Devops to integrate their local specificities and roadmap
    • AXA GO markets to maintain/align the transversal processes such as portfolio (Demand/Budget) management and local invoicing.
    • GSC to secure the operations processes alignment
    • AXA GO Cloud Brokers to coordinate the Framework, ‘evangelize’ the cloud solutions and drive efficiency
• Being a recognized and trusted stakeholder in consolidating AXA GO Products and Markets relationship with AXA entities to ensure a continuous alignment on the cloud evolution.
  • Strengthen the role of the local Cloud Product Business Partners and be the SPOC for IT Managers of the Europe and Latin America Axa entities in case of issues or additional support.
  • Supporting a constructive dialogue between AXA entities and the Cloud products teams, be the mediator of this communication.
  • Be the link between AXA GO organization/products and the Axa entities to support the Cloud Product teams to work on the real priorities.
  • Working on the communities of the Cloud products to ensure a transparent way of working and a structured process of request/demand management.
• Being an active and reactive Lead for the local Cloud Broker teams
  • Steer meetings with the local Cloud Broker teams, support processes, help distributing the work amongst the cloud brokers accordingly or to find support within the teams.
  • Make sure that the way of working of the local cloud brokers fits to both Axa entities requirements and the global Cloud operating model
  • Work with virtual and onsite meetings on the team spirit and the exchange within the team to optimize the transfer of knowledge and experience
  • Support the local teams to have a healthy work-life balance for full efficiency
  • Support all Cloud Broker team members to work as Cloud Ambassador, to bring the benefits of cloud or the variety of tasks closer to Axa Go or AXA entity colleagues.

Your Profile

PROFILE, SKILLS & COMPETENCIES

Profile:

The lead of cloud broker XL market must understand the business challenges and IT challenges of an international Group in the financial services industry. With a proven experience of IT management, and a strong knowledge of Information System in general and cloud technology orientations in particular, this person must be able to anticipate and deliver the IT solutions needed by the Insurance business lines.

• 15+ years’ experience ideally in enterprise IT
• Experience in team management of international organizations
• Significant experience in infrastructure management and cloud platforms in particular
• Significant experience is projects, operations, and products management
• Significant experience in business fronting or presales
• Proven ability to navigate and influence in a transversal management context
• Proven ability to balance autonomy and good collaboration skills
• Proven ability to support critical business projects and deal with challenging situations
• Proactive mindset and solid stakeholders/relationship management skills

Management Skills:

• Proven ability to facilitate, lead, inspire and motivate
• Proven management skills in a complex & multi-cultural result driven environment
• High level of resiliency, accountability, and commitment
• Proven proactive, entrepreneurial and business/customer-oriented mindset
• Strong ability to provide a clear vision and strategy for the managed scope
• Forcefulness and ability to make decisions or facilitate decision making
• Proven ability to build trust, favor collaboration and empowerment
• Proven ability to promote methodology, discipline, and structure

Transversal Skills:

• Strong leader and leading by the example
• Transformation and Learning mindset with an experience in change management
• Good knowledge of Agile DevOps practices, ITIL or equivalent methodologies
• Significant experience in multi-cultural complex environments
• Strong ability to analyze, solve problems and adapt/change fast aligning to priorities
• Ability to manage different levels of stakeholders from experts to senior executives
• Ability to deploy all the needed resources and processes to achieve the team goals
• Ideally strong functional knowledge/experience in the insurance business side
• Excellent English spoken and written communication
• Ideally speaking other languages to favor the local interactions with AXA entities

Technical skills:

• Expertise and knowledge of cloud solutions, infrastructure, and applications
• Good technical knowledge of AXA cloud products (AWS, Azure, Vmware, Openshift/kubernetes, Terraform (or any Infrastructure as Code))
• Good knowledge of Cloud Architecture and Security
• Good knowledge of and Application engineering principles, DevOps/CICD
• Good understanding of Cloud Service Providers solutions and strategy
• Significant experience in Application platforms migrations and their business impacts
• Significant experience in Enterprise architecture, operations, and business continuity

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.