POSITION SUMMARY
This role will be the primary point of contact for clients, responsible for efficiently managing their inquiries and needs, as well as coordinating with different departments to ensure an effective resolution of client issues.

DIMENSIONS OF ROLE

• Customer Interaction: This dimension focuses on the direct interaction with customers, managing their inquiries, and ensuring their needs are met effectively and efficiently.
• Cross-Functional Coordination: This dimension involves coordinating with different departments within the company to ensure a comprehensive and timely resolution of client issues. It also includes collaborating with various teams to address customer needs.
• Communication: Effective communication both internally and externally is a key dimension. This includes maintaining clear and professional communication with clients as well as ensuring effective collaboration and information sharing within the organization.
• Problem-Solving: The ability to solve customer issues proactively and efficiently is an important dimension of the role. This involves identifying and addressing customer concerns to ensure their satisfaction.
• Information Management: Keeping client contact information up to date and maintaining accurate records of customer interactions is another important dimension of the role.

KEY RESPONSIBILITIES

• Act as the single point of contact for all clients.
• Manage and effectively resolve client inquiries and requirements.
• Coordinate with different departments within the company to ensure a comprehensive and timely resolution of client issues.
• Communicate effectively both internally and externally to ensure client satisfaction.
• Manage and keep client contact information up to date.
• Proactively identify customer needs and provide appropriate solutions or recommendations.
• Monitor and report on customer satisfaction levels and identify areas for improvement.
• Serve as a subject matter expert for customer inquiries and provide thorough and accurate information.
• Escalate unresolved customer issues to relevant departments and follow up to ensure timely resolution.
• Develop and maintain a deep understanding of the company's products or services to effectively address customer inquiries.
• Contribute to the development and improvement of customer service processes and procedures.
• Act as a liaison between customers and internal teams to convey feedback, suggestions, and concerns.

Education, Professional Qualifications and Experience:

• A bachelor's degree in a relevant field such as Business Administration, Marketing, Communications, or a related field
• Prior experience in customer service, client management, or a similar customer-facing role
• Experience in executive accounts management
• Proficiency in Customer Relationship Management (CRM) software to efficiently manage customer interactions, inquiries, and data
• English - B1+

Competencies:

• Strong ommunication skills
• Customer oriented
• Problem-solving
• Team player

El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.

AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.

El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.

AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa.

Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario