Underwriting Careers at Industry Leaders

Discover your next underwriting adventure with friends of Kalepa and leaders in commercial insurance

Lead, Underwriting Support

Markel Specialty

Markel Specialty

Customer Service
n front st, harrisburg, pa, usa
Posted on Thursday, June 13, 2024
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The primary purpose of this position is to lead, manage and develop a team of associates that perform specific functions of underwriting support. This includes recruitment, retention, staff development/coaching and mentoring. This position requires good organizational skills, strong attention to detail, and the ability to clearly communicate (both written and verbal) to associates, customers, and other departments. You must have a working knowledge of the tasks that the team is responsible for and may perform the same work as their direct reports.
  • Responsible for evaluating processes and procedures, communicating through the proper channels for any process improvement, communicate and be a change champion for your team to ensure that the change is implemented while maintaining departmental service and accuracy standards.
  • Responsible for the management of a staff capable of carrying out assignments accurately and within the departmental service standards. This will include recruitment, retention, staff development/coaching and mentoring. Also responsible for performance evaluations, team and individual development meetings, and dealing with performance issues.
  • Serve as primary contact for inquiries from external customers and any Markel internal functional area. The goal is to strive to help find resolution.
  • Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, facilitating overall support of accounts and processing business transactions not requiring review/signoff by an underwriter.
  • Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
  • Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
  • Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
  • Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
  • Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
  • Communicate regularly with team members, agents/brokers and other key business partners to collect the information you need to review, analyze and complete transactions.
  • Follow internal guidelines, procedures and service standards to ensure accuracy, timeliness and compliance of your work.
  • Resolve issues by defining problems, identifying root causes, designing and testing solutions, implementing solutions, and applying continuous improvement methodologies to enhance processes and procedures.
  • Your goal is to support the smooth and efficient operation of our business and deliver excellent service to our customers.

Skills & Experience

  • Prior management experience preferred.
  • Strong communication and influencing skills.
  • Three plus years' experience in an underwriting support role.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  • Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

  • All legitimate job postings with Markel will be posted on Markel Group Careers. No other URL should be trusted
  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.