Formed as a broadly diversified MGA, Paragon supports retail agents and insurance carriers, and reinsurers with our strong underwriting talent, broad capabilities, sophisticated operations, and varied business interests. Our goal: To help our partners do business better. And we do.

The Director of Underwriting Operations will work from the Avon, CT office or Remote with Travel

This role will oversee the day-to-day operations of an underwriting processing unit and underwriting assistants to service level objectives. This includes our vendor partners who support our program initiatives and service level agreements (SLA’s). The Director has the authority to assign work as necessary across programs or within the scope of our vendor agreements to meet the quality and established SLA’s of the program assignments. Will manage accountability of 3-5 UW Operations Managers, and vendor resources as described in the scope of their roles and job descriptions. Effectively manages operations and processes associated with operational activities (supports business from initial program launch and the policy life cycle). Implement and execute performance standards and monitor those standards to ensure quality and metrics for program platforms are met. Participates in the strategic development of policy workflow and service standards (SOPs), uses available reporting to help manage the work.

• Manages Operations Support and UA staff to include data submissions team, production, quality and training keeping current with growth and change across all Paragon programs
• Manages the outsourced vendor resources and costs supporting operational goals and growth.
• Assists Department Managers where necessary in UA development to achieve established service levels, accelerate growth and maintain underwriting discipline
• Serves as business partner defining workflows for our Automated Submission and Triage process vendor, works collaboratively with internal IT team to achieve success.
• Advocate compliance with insurance laws, rules, and regulations
• Provide leadership, support and guidance to the underwriting operations team
• Developing reports to track and monitor workflow so staffing needs can be accurately identified
• Manage partner relationship with operations vendors, assists in the development of internal quality metrics
• Evaluates workflow changes to ensure that all operational touchpoints meet service level expectation
• Developing staff in terms of cross-training and leadership potential
• Responding to any escalated calls and/or e-mails
• Supervisory responsibilities include training; planning, assigning, and directing work; evaluating performance, rewarding and disciplining employees; addressing complaints and resolving problems

REQUIRED SKILLS/EXPERIENCE

• Bachelor's degree or an equivalent or combination of education and experience preferred
• Minimum of 5 years of Commercial Property Casualty experience, background in Underwriting or Insurance Operations
• Minimum 3 years of management/leadership of underwriting functional teams
• Problem solving/analysis metric building skills
• Excellent oral and written communication skills