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Underwriting Support Supervisor

W. R. Berkley

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People & HR, Customer Service, Operations

Berkley, MI, USA

Posted 6+ months ago

Underwriting Support Supervisor

Location Name AZ, Scottsdale - 14902 N 73rd Street

ID: 2024-10667
Date Posted: 1 day ago(6/3/2024 2:13 PM)
Company: Berkley Aspire
Primary Location: US-AZ-Scottsdale
Category: Underwriting

Company Details

Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE “WRB”) global insurer founded in 1967.

We make excess & surplus lines easy – easy for our distribution partners, easy for the businesses they represent, and easy to navigate. The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors – we do the premium billing and do not add interest/ finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.

Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond. If you are looking for a company that offers room for advancement, great benefits, and positive vibes, then Aspire may be the place for you!

www.berkleyaspire.com

Responsibilities

Berkley Aspire is seeking an Underwriting Support Supervisor to be located in our Scottsdale, AZ office on a hybrid schedule.

The Underwriting Support Supervisor will oversee the day-to-day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the Underwriting Team. The Underwriting support supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed within company established service standards and in compliance with company quality objectives.

Specific Duties

Supervise a team of Associate Underwriters.
Monitor the day-to-day processing of a team of Associate Underwriters.
Ensure all transactions are processed within company established service standards.
Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
Complete quality control reviews of staff on a quarterly basis.
Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
Ensure documented procedures and training manuals/materials are kept up to date.
Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
Respond to any escalated calls and/or e-mails.
Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
Provide back-up for Associate Underwriting team as necessary.
Operate according to underwriting authority as delegated by manager.

May perform other functions as assigned.

Qualifications

Bachelor’s degree and two plus years related insurance experience; or equivalent combination of education and experience.
Supervisory experience preferred.
Experience in commercial lines rating and or underwriting preferred.
Excess and Surplus lines background preferred.
Experience working with technology business a plus.
Knowledge of rating practices.
Strong oral and written communication skills.
Strong decision-making skills.
Ability to work as well as part of a team.
Strong interpersonal skills.
Strong customer service skills.
Excellent PC skills and a working knowledge of Windows environment.

Additional Company Details

The Company is an equal employment opportunity employer

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.