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Underwriting Account Service Manager I

Zurich Insurance

Zurich Insurance

Fresno, CA, USA
Posted on Monday, June 17, 2024

Zurich RCIS is currently hiring a Regional Underwriting Manager to join the Policy Underwriting Services team in Fresno, CA.This Manager will lead, motivate and develop a team of Crop Insurance Underwriting Associates and will work closely with Field Sales and Service teams to support our Agents and customers in the growing Crop industry.

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

Our Regional Underwriting Managers are charged with a variety of tasks including:

  • Providing knowledge of crop insurance policy and procedure to your team; along with guidance, review and process of crop insurance documents associated with the procurement of Crop insurance

  • Reinforce training from our National Training team relative to SOPs, CI Max suspensions - may train on more complex suspensions

  • Monitoring the team status of suspended policies and provide guidance to ensure that the required information is received and processed in accordance with established SOPs and RMA procedures

  • Working with the other Regional Offices to provide consistency in handling submissions and processing policyholder RMA exception requests

  • Ensure the team is capable of providing superior customer service internally and externally, while handling any escalated issues as appropriate

  • Provide training and support in internal training meetings

  • Demonstrating superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met, employee engagement is high and production goals are achieved

The ideal candidate must be comfortable working in the Fresno, CA office 3 days per week. Depending on business need, this expectation could increase.

Required Qualifications:

  • Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area


  • Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area


  • High School Diploma or Equivalent and 6 or more years of experience in the Insurance,Underwriting or Market Facing area


  • Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

  • Insurance certifications
  • People management experience
  • Experience working in a production and metrics performance environment
  • Knowledge of operational budgets
  • Knowledge of international insurance programs

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The starting salary range for this position is $76,500.00 - $125,200.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Fresno
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

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