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E&S Underwriting Clearance Associate

Zurich Insurance

Zurich Insurance

Atlanta, GA, USA
Posted on Tuesday, November 7, 2023

E&S Underwriting Clearance Associate


Zurich North America is currently hiring an Underwriting Clearance Associate in the Excess and Surplus Underwriting team!  You will primarily support the Underwriter, Underwriting Account Service Associate, and agent/broker with highly responsive service focused on clearance, entry, and assignment of submissions. This position requires good organizational skills, strong attention to detail, and accuracy while handling a high volume of tasks.  This position works under direct supervision following standard processing procedures.


At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 


The candidate selected for this opportunity should be able to report into the following North American office: Atlanta, GA.


In this role you will be responsible for:


  • Monitor product line submission email boxes; clear and enter submissions according to standard guidelines; archive, label and index email and attachments; assign and route to correct Underwriter

  • Communicate with producers to confirm submission receipt, provide transparency on submission process, and ensure complete submission information is available for Underwriting teams

  • Provide superior customer/broker service by collaborating closely with Underwriters and Underwriting Account Service Associates, internal partners, and external partners

  • Support prioritization of submissions based on defined criteria

  • Support the Underwriting Account Service Associate regarding submissions, correspondence and underwriting requests and the ability to determine independently how to properly process documents based upon standardized guidelines

  • Timely and accurate submission clearance, triage, and routing for the E&S BU

  • Receive, investigate, and respond to technical queries from producers and/or colleagues to ensure producers receive appropriate advice

  • Mandatory overtime during Peak Periods/Shift Work/Holiday Work, as required

  • Business Travel, as required


  Basic Qualifications:


  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Knowledge of data collection and analysis

  • Microsoft Office experience


Preferred Qualifications:


  • Insurance industry knowledge

  • Excellent organizational and time management skills

  • Detail-oriented, results-oriented, and accuracy-focused, specifically as it relates to data entry

  • Successful experience working in a team-oriented, collaborative environment

  • Self-directed and highly productive with light supervision

  • Comfortable with high volume workloads, fast-paced service standards and metric-based performance assessment

  • Good verbal and written communication skills

  • Experience working with remote customers and/or employees

  • Excel - Intermediate level

  • 5% Travel

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).


A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Remote Working: Hybrid
Schedule: Full Time

Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID 

Nearest Major Market: Atlanta