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Underwriting Account Service Associate

Zurich Insurance Group

Zurich Insurance Group

Los Angeles, CA, USA
Posted on Wednesday, April 3, 2024

Underwriting Account Service Associate


Zurich North America is currently hiring an Underwriting Account Service Associate to join the Large Casualty team! As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Los Angeles, CA, Denver, CO, San Francisco, CA

In this role you will be responsible for:

  • Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.

  • Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.

  • Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.

  • Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.

  • Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Basic Qualifications:

  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Knowledge of data collection and analysis

  • Microsoft Office experience

Preferred Qualifications:

  • Insurance industry knowledge

  • Knowledge of processing, rating and policy management systems used in the insurance industry

  • Strong verbal and written communication skills

  • Superior skills in relationship building, active listening with customers and coworkers

  • Customer service experience

  • Enjoys working with details and providing accurate data in a timely manner

  • Self-directed to meet deadlines

  • Multi-tasking skills

  • 5% Travel

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The hourly range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the hourly rate listed based on the evaluation of skillset and experience. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly range for this position based on the following location is $22.84 - $37.40.

Talent Referrals

Have you spoken to your network about opportunities at Zurich? Do you know people who have the ideal profile for this exciting role? We really appreciate your efforts to recommend Zurich to your family and friends. This is a sign of trust and of your sincere belief that Zurich is an employer of choice. Zurich North America has two separate and distinct talent referral programs in the US. To be eligible to receive a referral bonus award, and to ensure your referral is considered, it is very important that you submit your referral under the appropriate talent referral program.

Referral of Current Employees Only

If you have a referral that is a current Zurich employee that you believe would be a great fit for this role, please click here to submit your referred colleague's information. Your colleague will receive an invitation to apply for this position and you will receive a confirmation of receipt of your referral within 1-2 business days of the submission.

Referrals of External Talent Only through Refer-a-Friend Program

We value the external networks of our Zurich colleagues and encourage you to share Zurich opportunities with individuals whom you believe have the potential to be a great future Zurich colleague. Please click here to learn more about referring your friends and family to Zurich. If you have a referral that you think would be a great fit for Zurich, click the "Refer Friend to a Job" action on the job posting to submit your referral.

Please visit the HR Portal to review Zurich's US Talent Referral Award policy for more details on these programs.

As you explore internal opportunities, don't forget to review the MakeYourMove@Zurich resource available on Channel Z under the MyGrowth tab.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Location(s): AM - Los Angeles, AM - Denver, AM - San Francisco

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Hiring Manager Name: Joseph Wayne

Recruiter Name: Tori Thornberry

Job Level: 3T

Division: Large Casualty

Internal Referral Bonus: $500.00

External ​Referral Bonus: $500.00

Nearest Major Market: Los Angeles